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Quality Management Statement

Last updated 26th March 2024.

Scope and Purpose 

This policy applies to all staff who are involved in writing, delivering and/or assessing English resources for Mr L’s Online



Mr L’s Online is committed to providing the highest quality education to regional and national students. It is our intent that all of our students will be given the opportunity to realise their full potential, enabling them to achieve the highest standards in their programmes of learning. Inherent in this achievement is a community of learners that: 
•    are safe and feel safe; 
•    are treated equally and fairly; 
•    are ambitious
•    who gain the skills and attitudes they need to be effective employees and good citizens. 


The key to fulfilling ‘success for our students’ is our commitment to continuous improvement to our quality assurance and enhancement processes. 


The purpose of this procedure is to: 
•    Support the continued development of a learning culture which is self- critical, transparent and responsive. 
•    Establish and maintain quality systems and procedures which enable us rigorously to evaluate our strengths and weaknesses and respond to improvement needs effectively. 
•    Respond and be accountable to our stakeholders (the learners) employers, partners and the bodies which fund, validate or in other ways collaborate in the work of Mr L’s Online 
•    Continually improve the quality of the student experience and our service to employers by monitoring, reviewing, developing and enhancing standards of learning, teaching and assessment. 
•    Provide mechanisms for our students, employers and other stakeholders to express their views on our services and have their feedback taken into account.
•    Develop and set standards and targets for all areas of activity, benchmarked against other providers where possible. Achieve recognition for our performance standards through accreditation and commitment to national quality standards, for example, Matrix. 
•    Operate within the context of a coherent and transparent planning and quality assurance cycle. 
•    Ensure that staff in all areas of College activity which impact on the learner and employer experience aspire to excellence and have the awareness and skills necessary to respond effectively to the challenges of self-assessment, action planning and continuous improvement. 


Course Files 
Mr L’s Online English offers 1 to 1 tutorials over a protracted length of time. The purpose of one-to-one tutorials is to help support learners through their studies; motivating learners and enabling them to achieve their potential, whilst enjoying their time at the Mr L’s Online English. Where these students are identified at risk of failing or withdrawing, a cause for concern meeting is convened and actions agreed. Collaborative working with the parent will be required and where students have special educational needs (SEN) an individual education support plan will be put in place to ensure the individual’s needs and academic outcomes are met. 
Brief verbal feedback is provided to the teacher which is noted in the student’s paperwork. A written summary of strengths and areas for development for the full curriculum area is reported in the following quality summit documentation. 

Sharing of Good Practice 
The student complaints procedure outlines the actions to be taken in the event of a complaint from a student about Mr L’s Online English services. 
Employers whose students are enrolled in protracted courses are invited to provide feedback through Mr L’s Online English Survey. 
A consistent process of internal verification/moderation for all resources in accordance with Mr L’s Online English Internal Quality Assurance Policy. 
Internal processes and systems are subject to internal audit and review, to provide assurance that Mr L’s Online English risk management, governance and internal control processes are operating effectively. 
Mr L’s Online English will also ensure it maintains up to date policies and procedures in order to deliver the commitments of the Quality Strategy. 
Ensuring examples of good practice are identified, promoted and shared within Mr L’s Online English, CPD opportunities and Staff Development Days are reviewed termly. Regular meetings are always opportunities for good practice to be shared, discussed and disseminated.  These meetings are also opportunities for timely identification of underperformance of staff/student and implementation of effective intervention strategies. 

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