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Quality Management Statement

Last updated October 18, 2022

Scope and Purpose 
This Policy applies to all staff who are involved in writing, delivering and/or assessing English resources for Mr L’s Online

Mr L’s Online is committed to providing the highest quality education to regional and national students. It is our intent that all of our students will be given the opportunity to realise their full potential, enabling them to achieve the highest standards in their programmes of learning. Inherent in this achievement is a community of learners that: 
•    are safe and feel safe; 
•    are treated equally and fairly; 
•    are ambitious
•    who gain the skills and attitudes they need to be effective employees and good citizens. 
Key to fulfilling ‘success for our students’ is our commitment to continuous improvement to our quality assurance and enhancement processes. 

The purpose of this procedure is to: 
•    Support the continued development of a learning culture which is self- critical, transparent and responsive. 
•    Establish and maintain quality systems and procedures which enable us rigorously to evaluate our strengths and weaknesses and respond to improvement needs effectively. 
•    Respond and be accountable to our stakeholders (the learners) employers, partners and the bodies which fund, validate or in other ways collaborate in the work of Mr L’s Online 
•    Continually improve the quality of the student experience and our service to employers by monitoring, reviewing, developing and enhancing standards of learning, teaching and assessment. 
•    Provide mechanisms for our students, employers and other stakeholders to express their views on our services and have their feedback taken into account.
•    Develop and set standards and targets for all areas of activity,benchmarked against other providers where possible. Achieve recognition for our performance standards through accreditation and commitment to national quality standards, for example, Matrix. 
•    Operate within the context of a coherent and transparent planning and quality assurance cycle. 
•    Ensure that staff in all areas of College activity which impact on the learner and employer experience aspire to excellence and have the awareness and skills necessary to respond effectively to the challenges of self-assessment, action planning and continuous improvement. 

Planning Documentation and Student Information 
A quality calendar will be published at the start of each financial year that will include the dates of deadlines and dates that are important to the Mr L’s Online quality assurance processes. The purpose of this is to:
•    Ensure rigorous scrutiny and internal approval of all proposals for new or significantly revised resources. 

The following planning documentation is expected: 
•    Schemes of work – detailing the structure, organisation and sequence of subject content, teaching activities and assessment for a unit or qualification. 
•    Lesson plans – detailing the content, sequence of activities and resources in an individual lesson. 
•    Group profiles – to provide an overview of student starting points (GCSEs, in English), additional learning support and other information to support student progression and achievement. 

Course Files 
Mr L’s Online offers 1 to 1 tutorials over protracted length of time. The purpose of one-to-one tutorials is to help support learners through their studies; motivating learners and enabling them to achieve their potential, whilst enjoying their time at the Mr L’s Online Where these students are identified at risk of failing or withdrawing, a cause for concern meeting is convened and actions agreed. Collaborative working with the parent/employer will be required and where students have special educational needs (SEN) an individual education support plan will be put in place to ensure the individual’s needs and academic outcomes are met. 
Brief verbal feedback is provided to the teacher which is noted in the student’s paperwork. A written summary of strengths and areas for development for the full curriculum area is reported in the following quality summit documentation. 
Mr L’s Online will endeavour to observe all teaching staff annually and the teaching and learning observation will be graded. 
The aim of the observation cycle is to contribute to the continuous improvement in the performance of teaching staff at Mr L’s Online It also helps to ensure that learners are provided with a positive learning experience, through promoting and supporting reflective practice and the developmental aspects of teaching, learning and assessing. It is also one of the key sources of evidence underpinning Mr L’s Online self-assessment process. 

Observations of teaching, learning and assessment will be conducted in accordance with the Teaching Observation Guidance which is updated annually. 

Observations of Teaching, Learning and Assessment 
Subject reviews are meetings held termly (12 weeks) by the directors of Mr L’s Online which involves a review and evaluation of course performance in-year. Discussions also takes place on student progress on the protracted courses.
Supporting documentation includes a subject reviews, updated student assessment records, individual support plans and quality improvement plans. These documents, plus the teacher’s own diary notes on students forms the basis for the Mr L’s Online annual self-assessment. 
Monitoring of the quality improvement plan is the responsibility of the directors of Mr L’s Online  
The performance of individual courses is considered by the directors of Mr L’s Online Courses that are underperforming are identified. There are two levels of concern: amber or red: an action plan is agreed to secure improvement at the meeting. Progress against the action plan is monitored through subsequent meetings. 

Self-Evaluation Document (SED) 
All marking criteria for our resources is based upon the Assessment Objectives set by the examining boards and Ofsted’s Curriculum Frameworks for Key Stages 2,3,4  & 5. 
These documents are used to review performance and confirm that quality and academic standards have been maintained in accordance with all external and internal benchmarks and requirements. 
Periodic Review is carried out. Mr L’s Online is committed to ensuring that the academic standards of the products it delivers are maintained and that the quality of learning opportunities provided for students on these programmes is enhanced through regular monitoring and periodic review. 
The production of annual monitoring reports at course level along with periodic reviews and student feedback form the basis for the Mr L’s Online self-evaluation document for the protracted online courses.. 
The self-evaluation document outlines the actions identified for the improvement in the quality of Mr L’s Online resources.
All students complete Mr L’s Online student survey. This is an opportunity for the student to have agency about the delivery of Mr L’s Online resources.

Sharing of Good Practice 
The student complaints procedure outlines the actions to be taken in the event of a complaint from a student about Mr L’s Online services. 
Employers whose students are enrolled in protracted courses are invited to provide feedback through Mr L’s Online Survey. 
A consistent process of internal verification/moderation for all resources in accordance with Mr L’s Online Internal Quality Assurance Policy. 
Internal Mr L’s Online processes and systems are subject to internal audit and review, to provide assurance that Mr L’s Online risk management, governance and internal control processes are operating effectively. 
Mr L’s Online will also ensure it maintains up to date policies and procedures in order to deliver the commitments of the Quality Strategy. 
Ensuring examples of good practice are identified, promoted and shared within Mr L’s Online CPD opportunities and Staff Development Days are reviewed termly. Regular meetings are always opportunities for good practice to be shared, discussed and disseminated.  These meetings are also opportunities for timely identification of underperformance of staff / student and implementation of effective intervention strategies. 

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